Work analysis seeks to break down the work behaviors that people do and the characteristics of people who successfully perform the work and then reassemble the information in a form with many uses in practice.  The data can specify job expectations, establish quality standards, develop training programs, document work processes, and anticipate safety risks, among other uses.  This book is a practical guide to using the work analysis process to improve workplace performance, particularly with the emergence of knowledge work.  Work has undergone much change, and the trend is towards increased complexity, demanding employees to use their cognitive abilities to a greater extent.  Work analysis has often been criticized for its historical focus on documenting simple, observable, and routine behaviors performed by individuals involved in low-skilled production work.  But it doesn’t have to be so, as readers will discover.  Indeed, the demands of organizations and societies in the digital age have placed greater emphasis on documenting the changing nature of work.

This practical book addresses the question of how does one perform a work analysis?  How can complex work be documented?  How can the information be used by organizations, technical schools, and government agencies?  Readers will find detailed descriptions of numerous work analysis techniques, case studies, and example documents from actual organizational and national workforce development situations.

This book is a relatively comprehensive resource for human resource development professionals in various settings.  The text should also be helpful for human resource managers, line managers and supervisors, and other professionals such as quality and safety staff.    Readers will value the information in the book based on the author’s extensive experience, which is presented in a clear and concise approach.