Thought Leaders

We are thrilled to have a broad talent base sharing their insight and lessons learned as they network with their peers.

Several Chicagoland Learning Leaders have recently presented at a conference or a peer networking session and we have been fortunate enough to archive their lessons learned for our members. You can hear a preview of one of their recent sessions by click on the listen to hotlinks below.

You can view all the thought leaders or select a learning area and/or company to narrow your search.

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Thought Leaders

Linh (Pham) Lawler
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Linh (Pham) Lawler

Director, Claims Customer Service
Allstate

Linh is the Director of Customer Experience for Allstate Insurance Company’s Claims department. She focuses on the people side of the business, helping ensure that Allstate delivers the Good Hands promise. Linh sets the strategic direction for customer experience design and measurement to ensure Allstate is delivering an effortless claims experience. She works closely with agencies, employees, leaders and technology to meet the evolving expectations of consumers and the company’s strategic goals. Linh has extensive experience leading talent development, performance management, go-to-market strategies and transformational change. She has close to 20 years of human resources and business leadership expertise in health care, banking and insurance. Linh’s success comes from building strong partnerships across the enterprise to co-create integrated and sustainable solutions that drive business results. She is particularly motivated by the opportunity to make a difference in people’s lives.

View Linh's Personal Online Profile to connect with his or her network of learning professionals.

Allstate